Náplň práce
Sprechen Sie Deutsch?
Do you have experience wtih complex B2B customer support and order management?
Then this might be a perfect opportunity for you! Apply now, and our team will contact you.
What will be your key responsibilities?
- Processing customer orders
- Opening and managing customer accounts in the CRM system
- Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
- Handling customer complaints and providing appropriate solutions
- Communicating with customers by phone and email in German and English
Požadavky
What do you need?
- Experience in customer service and order management
- Advanced level of spoken and written German and English (C1)
- Previous experience with CRM systems like Oracle is great advantage
- Familiarity with MS Office tools (mainly Excel and Outlook)
- Strong communication skills and problem solving skills
- Ability to work in a team
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