Náplň práce
Do you speak advanced French? Do you have experience from customer service and are you interested in HR? Do you want to work in multinational environment?
If yes, we are looking forward to your CV!
Job tasks:
- Communication with employees and solving HR related queries
- Receive queries via phone, email or chat
- Log contacts into case management system
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures
- Escalate queries that cannot be resolved
- Identify gaps in the supporting documentation and cooperate on improvement of processes
- Reporting
The contract is for define period with possibility of prolongation.
Start: asap
Location: Prague 8 and home office/fully remote
Contract for one year with possibility of prolongation.
Working schedule: full time (40 h/w)
Požadavky
- Fluent English and advanced French (B2)
- Previous experience with customer service
- Solid command of MS Excel and Word
- Willingness to work in shifts
- Pro-active and communicative personality
- Ability to work in an international team
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