Náplň práce
Do you speak advanced French? Do you have experience from customer service and are you interested in HR? Would you like to work from home?
If yes, we are looking forward to your CV!
Job tasks:
- First point of contact for employees and managers via phone, email or chat
- Log contacts into case management system
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures
- Escalate queries that cannot be resolved
- Identify gaps in the supporting documentation and cooperate on improvement of processes
- Reporting
Start: asap
Location: Prague 8 and home office/fully remote
Contract for one year with possibility of prolongation.
Working schedule: full time (40 h/w)
Požadavky
- Fluent English and advanced French (B2)
- Previous experience with customer service
- Solid command of MS Excel and Word
- Willingness to work in shifts
- Pro-active and communicative personality
- Necessary to work in the Czech Republic
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