Náplň práce
We are seeking for English and German speakers with customer service background and willingness to learn.
Your new Customer Service Representative with German role will include:
* Taking care of an assigned portfolio of customers
* Assisting customers with how-to’s
* Handling customer service inquiries and issues via telephone or email
* Establishing and maintaining effective working relationships with co-workers, supervisors, and customers
* Performing day-to-day administrative tasks on requests such as maintaining records and process paperwork
* Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
* Supporting the customer during the entire order to cash process
* Maintaining and managing relationships with them
* Solving possible issues and giving advice if needed
Contract: 6 months
Start: July 2024
Location: Prague 3
Požadavky
* Fluent ENGLISH and GERMAN
* Being professional and having a positive attitude is desired
* Good communication skills are essential!
* Previous experience from customer service B2B for German and central European markets
* Ability to work under pressure
* Being an independent and responsible person
* Ability to work effectively either alone or as part of a team
* Excellent and effective organizational and time management skills
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