Náplň práce
Are you an experienced team leader speaking fluently in English and French?
We seek professionals with direct experience with the Customer Service department/Order management and Team leadership experience in an international environment.
Is it you? :) Send us your CV!
Your responsibilities will be:
- Customer Service Team Leadership
- Monitor operations and perform troubleshooting
- Review customer communication processes and identify improvement
- Maintain relationships with various stakeholders
- Collect customer feedback and provide status reports, deriving customer focus strategies
- Ensure customer satisfaction
Požadavky
- Team management experience, strong leadership abilities
- Experience in customer service/order management
- Strong team-orientation, customer-orientation
- Excellent communication skills, negotiation skills
- Goal orientation, problem solving skills
- Fluency in English and French
- SAP knowledge is an advantage
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