Náplň práce
We are seeking for English and Spanish speakers with customer service background and willingness to learn.
Your new role will include:
* Taking care of an assigned portfolio of customers
* Assisting customers with how-to’s
* Handling customer service inquiries and issues via telephone or email
* Establishing and maintaining effective working relationships with co-workers, supervisors, and customers
* Performing day-to-day administrative tasks on requests such as maintaining records and process paperwork
* Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
* Supporting the customer during the entire order to cash process
* Maintaining and managing relationships with them
* Solving possible issues and giving advice if needed
Contract: 1 year with a possibility of prolongation
Start: October 2024
Location: Prague 3
Požadavky
* Fluent ENGLISH in both written and oral form, min. C1
* Perfect SPANISH, min. B2+
* Completed studies
* Good communication skills are essential!
* Previous customer service work experience or logistics background
* Being an independent and responsible person
* Goal-oriented person - always trying to find a solution
* Excellent and effective organizational and time management skills
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