Náplň práce
ABOUT THE EMPLOYER
Our client is a multicultural dynamic company that specializes in providing business processes and services. This growing organization operates over the entire Czech Republic and is expanding abroad. Facility management, business process outsourcing and educational services for businesses are the key operations.
The organization was founded in 2004 as a shared services center for a global telecommunication company and since then been transformed into a full-fledged "Business Process" partner.
When you become a member of this organization, you will have the opportunity to develop yourself in different technologies as they offer a wide selection of services. Thanks to the growth and development of this organization, career growth is an option for everybody and not just an empty phrase.
This is not only a good chance to get your career in the Information Technology and Telecommunication sector started, including a very comprehensive training, but an opportunity to grow your skills.
YOUR ROLE WILL BE
The team is responsible for management and repair of complex integrated customer solutions for non-standard clients. The role as Network Engineer is to provide 2nd level operations support. You will be supporting one to three bespoke network solutions. This will include hands on troubleshooting and implementation of changes and maintaining technical documentations.
Responsibilities
Act as a key escalation point for tier 1 teams
Implement changes
Join conference calls to assist customer change or testing activity
Creating and maintaining technical documentation
Writing RCA and other reports and assisting the Service Manager
Provide updates to the customer and respond to requests for information
Provide technical and service related training to Tier 1 and 2 engineers
Troubleshoot, classify and correlate network incidents and problems on tier 2
Become the operational in-depth technical expert for a complex and bespoke managed network solution
Požadavky
YOUR PROFILE SHOULD BE
Fluent in English (level B2/C1) – everyday communication both verbal and written
Very Customer & Service oriented
Team player with excellent communications skills and structured work approach
Able to explain technical problems in a simple terms
Experience in implementing or operating complex VoIP networks
Strong knowledge of UCS servers – CUCM, UCCX
Knowledge of Cisco IOS Gateways, CUE, CUBE
CCNP-Voice certification or equivalent experience
Flexible work-attitude, willing to work at irregular hours when required. On calls will be required
Ability to work autonomously without any supervision
Self motivated person
Attention to details with ability to change direction as needed
Nabízíme
WE OFFER YOU
Interesting job that offers very close cooperation with global telco company
Working as a part of an international team
Certifications and further career development
Competitive salary and a half-year based bonuses
5 weeks of vacation per a year
Flexible working hours
Pension plan
Meal tickets
Odpovědět na inzerát
